We are committed to providing clear, reliable and helpful customer support for customers purchasing children’s clothing through our website. If you have questions about an order, a product, delivery, returns or any other matter relating to your purchase, please contact us using the details below.
Company: Wrenford
Address: 51 TENBY ROAD, BIRMINGHAM, B13 8LX
Email: support@wrenford.online
Telephone: +44 7553086832
1. General Customer Enquiries
You may contact us if you require information about our children’s clothing, available products, product details, ordering process, delivery, returns or other customer service matters.
When contacting us, please provide enough information for us to understand your enquiry and assist you appropriately.
2. Order Enquiries
If your enquiry relates to an existing order, please include the relevant order information in your message so that we can identify your purchase more efficiently.
Order-related enquiries may include questions concerning order confirmation, order status, changes to order information, delivery progress, missing items, incorrect items or other concerns relating to a purchase.
3. Product Information
Customers may contact us before placing an order if they require additional information about a children’s clothing product.
We will make reasonable efforts to provide clear information based on the product details available to us. Customers should review the product description and other information shown on the relevant product page before completing a purchase.
4. Sizing and Fit Enquiries
Children’s clothing sizes may vary depending on the design, style and individual child.
If you have questions regarding sizing or fit, please contact us before placing your order. Where relevant information is available, we will aim to help you understand the product sizing information so that you can make a more informed purchasing decision.
5. Delivery Enquiries
Please contact us if you have questions about the delivery of an order.
When making a delivery enquiry, providing your order information and relevant delivery details will help us investigate the matter more effectively.
Delivery times may be affected by circumstances outside our direct control, but we will make reasonable efforts to assist customers when delivery issues are reported.
6. Incorrect or Missing Items
If you believe that you have received an incorrect item or that an item is missing from your order, please contact us as soon as reasonably possible after receiving your delivery.
Please provide your order information together with a clear explanation of the issue. We may request reasonable supporting information where necessary to understand and resolve the matter.
7. Damaged or Defective Products
If a product arrives damaged, defective or otherwise appears not to be in satisfactory condition, please contact us and explain the problem.
We may request relevant information about the condition of the product so that we can assess the issue and determine the appropriate next steps in accordance with the applicable terms and customer rights.
8. Returns and Refund Enquiries
Customers may contact us regarding return and refund matters relating to purchases made through our website.
Before returning any product, customers should review the applicable return and refund information provided on our website and follow the relevant instructions.
If further assistance is required, please contact us using the email address provided on this page.
9. Order Changes
If you need to request a change to information associated with an order, contact us as soon as possible.
We cannot guarantee that requested changes can be made once an order has entered processing, preparation or dispatch stages. Whether a change can be accommodated will depend on the status of the order when the request is received.
10. Order Cancellation Enquiries
If you wish to ask about cancelling an order, please contact us promptly.
The ability to cancel an order may depend on whether processing or dispatch has already begun. Any applicable cancellation rights will be handled in accordance with the relevant terms and applicable UK consumer law.
11. Payment Enquiries
If you have questions regarding a payment associated with an order, please contact us with sufficient information for us to identify the relevant transaction or order.
For your security, please do not send full payment card details, passwords or other sensitive financial information by email.
12. Website and Checkout Assistance
If you experience difficulties when browsing our website, adding products to your basket, completing checkout or accessing information relating to your order, you may contact us for assistance.
Please describe the problem clearly and include relevant details about what occurred so that we can better understand the issue.
13. Children’s Clothing Enquiries
As our website offers children’s clothing, customers may contact us if they require clarification about product descriptions, sizing information, materials or other information displayed for a particular item.
Parents, guardians and other purchasers remain responsible for deciding whether a particular item is suitable for the child for whom it is being purchased.
14. Complaints
If you are dissatisfied with a product, order or aspect of our customer service, you may submit a complaint by contacting us.
Please provide a clear description of the issue and any relevant order information. We will review the matter and aim to provide an appropriate response based on the information available.
15. Information to Include When Contacting Us
To help us respond efficiently, your message should include relevant information where applicable, such as your name, order information, the product concerned and a clear description of your question or problem.
Providing complete and accurate information can help reduce delays when we investigate your enquiry.
16. Customer Communication
We ask customers to ensure that the contact information provided when placing an order is accurate.
If we need additional information to process an enquiry or resolve an issue, we may contact you using the details you have provided to us.
Customers should also check that messages from us are not unintentionally filtered or blocked by their email service.
17. Privacy When Contacting Us
Personal information supplied through customer enquiries will be handled only as reasonably necessary to respond to the enquiry, manage the customer relationship, administer an order or meet applicable legal obligations.
Customers should avoid sending unnecessary sensitive personal information when contacting us.
18. Business Correspondence
Written correspondence relating to customer service, orders or other legitimate business matters may be sent to:
Wrenford
51 TENBY ROAD
BIRMINGHAM
B13 8LX
Please ensure that correspondence contains sufficient information for us to understand its purpose and identify any related order where applicable.
19. Contact by Email
For customer support and general enquiries, please contact:
Email is suitable for enquiries concerning products, orders, delivery, returns, refunds, complaints and other customer service matters.
Please write a clear subject or explanation so that your enquiry can be reviewed appropriately.
20. Contact by Telephone
Customers may also contact us by telephone using:
+44 7553086832
When contacting us regarding an order, please have the relevant order information available where possible so that we can better understand and assist with your enquiry.