These Terms and Conditions govern the use of this website and the purchase of children's clothing and related products offered through it. By accessing the website, browsing our products, creating an order, or purchasing from us, you agree to comply with these Terms and Conditions. Please read them carefully before placing an order.
1. Business Information
This website is operated by:
Company: Wrenford
Address: 51 TENBY ROAD, BIRMINGHAM, B13 8LX
Email: support@wrenford.online
Telephone: +44 7553086832
These details may be used by customers who need to contact us regarding an order, product, payment, delivery, return, refund, complaint, or other matter connected with the website.
2. Scope of These Terms
These Terms and Conditions apply to customers who access or purchase children's clothing through this website.
They explain the basis on which we provide our website, display products, accept orders, process payments, arrange fulfilment, communicate with customers, and handle matters connected with purchases.
Nothing in these Terms and Conditions is intended to remove or restrict any statutory rights that customers may have under applicable United Kingdom consumer law.
If any provision of these Terms conflicts with a mandatory legal right that cannot lawfully be excluded, the relevant statutory right will take precedence.
3. Use of the Website
You may use this website for lawful personal shopping purposes.
You must not misuse the website, interfere with its normal operation, attempt to gain unauthorised access to restricted systems, introduce malicious software, misuse website content, impersonate another person, or provide deliberately false information.
You are responsible for ensuring that the information you provide when placing an order is accurate, complete, and current.
We may restrict access to the website where reasonably necessary for maintenance, security, technical reasons, suspected misuse, or protection of customers and our systems.
Temporary website interruptions do not automatically create a right to compensation.
4. Product Information
We aim to describe children's clothing products as accurately and clearly as reasonably possible.
Product pages may include information such as product type, colour, design, size, material, style, features, care information, photographs, and other relevant details where available.
Customers should review the full product description before purchasing.
Because products are displayed digitally, the exact colour shown on a screen may vary slightly depending on the device, display settings, lighting, photography, and other technical factors.
Small variations that do not materially affect the nature or normal use of a product will not necessarily mean that the product is defective.
Where size information is provided, customers should review it carefully before ordering.
5. Children's Clothing and Sizing
Children's clothing may be offered in different sizes, measurements, styles, or age-related categories depending on the individual product.
Age references, where provided, should be treated as general guidance unless the product description states otherwise, because children of the same age may have different body measurements.
Customers are responsible for selecting the size they consider appropriate using the product information available before placing the order.
Where measurements are provided, customers should compare those measurements carefully before purchasing.
The suitability of a garment can depend on the child's individual measurements, intended fit, layering, and personal preference.
6. Product Availability
All products are offered subject to availability.
Adding a product to a shopping basket does not guarantee that the product will remain available.
A product may become unavailable before an order is completed or accepted.
If an ordered product cannot be supplied after an order has been placed, we may contact the customer and take appropriate action regarding the affected item.
We reserve the right to discontinue products, change the products offered, or update product availability without prior notice.
7. Prices
The price payable for a product will normally be the price displayed during the checkout process when the customer submits the order.
We may change product prices from time to time.
A price change will not normally affect an order that has already been accepted, except where the displayed price was clearly incorrect or where applicable law permits correction.
Customers are responsible for reviewing the total amount shown at checkout before completing payment.
Where additional charges apply, they should be presented during the ordering process before the customer confirms the purchase.
8. Pricing and Website Errors
We take reasonable care to ensure that product information and prices are accurate.
However, errors may occasionally occur.
If we discover an obvious pricing, description, availability, or technical error affecting an order, we may contact the customer before proceeding.
Where an error is clear and a reasonable customer would have recognised that the information was incorrect, we are not required to supply the product on the basis of the obvious error where applicable law permits us to correct it.
Any payment adjustment or refund required following such an error will be handled in accordance with applicable law.
9. Placing an Order
To place an order, customers must select the required products, choose any available options such as size or colour, provide the requested checkout information, review the order, and complete the available payment process.
Customers should check all order details carefully before submitting an order.
In particular, customers should confirm:
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Product selection
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Size
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Colour or variation
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Quantity
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Delivery information
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Contact details
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Order value
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Payment information
The customer is responsible for correcting any visible errors before final submission.
10. Order Acceptance and Contract Formation
Submitting an order constitutes an offer by the customer to purchase the selected products.
Receipt of an order does not necessarily mean that the order has been accepted.
We reserve the right to reject or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be processed, customer information is incomplete, fraud or misuse is suspected, an obvious pricing error has occurred, or fulfilment is not reasonably possible.
A contract for the relevant products is formed when the order is accepted in accordance with the ordering process.
If an order cannot be accepted after payment has already been taken, the appropriate amount will be refunded.
11. Payment
Customers must use an available payment method presented during checkout.
By submitting payment information, the customer confirms that they are authorised to use the selected payment method.
Payment must be successfully authorised before an order can normally proceed.
We may delay or cancel an order if payment is refused, reversed, disputed, flagged for security review, or otherwise not successfully completed.
Customers must not knowingly use fraudulent, stolen, unauthorised, or invalid payment details.
The customer remains responsible for any amount properly due in relation to a valid purchase.
12. Order Verification and Fraud Prevention
We may carry out reasonable checks before processing an order to protect customers and the business against fraud, unauthorised transactions, identity misuse, or other suspicious activity.
Where necessary, we may request additional information reasonably required to verify an order.
An order may be delayed, rejected, or cancelled where verification cannot be completed or where we reasonably suspect fraud or misuse.
Any information used for verification will be handled in accordance with applicable privacy and data protection requirements.
13. Delivery Information
Customers must provide complete and accurate delivery information when placing an order.
We are not responsible for avoidable delivery problems caused by incorrect or incomplete information supplied by the customer.
If a customer notices an error in the delivery details after placing an order, they should contact us as soon as possible.
We will make reasonable efforts to assist where possible, but we cannot guarantee that an address can be changed once an order has entered processing or dispatch.
Any delivery timeframe communicated to the customer should be treated according to the information provided during the ordering process and applicable consumer law.
14. Inspection of Goods
Customers should inspect their order after delivery.
If an item appears to be damaged, defective, incorrect, or materially different from what was ordered, the customer should contact us and provide sufficient information for the issue to be reviewed.
Customers should keep relevant packaging, order information, and evidence where reasonably necessary to help us assess the matter.
Nothing in this section limits rights available to consumers where goods are faulty, not as described, or otherwise fail to meet legal requirements.
15. Returns, Cancellations and Refunds
Returns, cancellations, and refunds are handled in accordance with the return and refund information provided on this website and applicable United Kingdom consumer law.
Where a customer has a statutory right to cancel an eligible distance-selling purchase, these Terms do not remove that right.
Certain goods may be subject to exceptions from cancellation or return rights where an exception is permitted by law.
Where an eligible refund is due, it will be processed in accordance with the applicable terms and legal requirements.
Customers may contact us using the contact details stated in these Terms if they require assistance concerning a return, cancellation, or refund.
16. Faulty or Misdescribed Products
Products supplied to consumers must meet applicable legal standards.
If a product is faulty, damaged, not as described, or otherwise does not conform to the contract, the customer may have legal rights and remedies.
Depending on the circumstances and applicable law, these may include repair, replacement, price reduction, rejection, or refund.
Nothing in these Terms is intended to exclude or limit statutory remedies relating to faulty or misdescribed goods.
Customers should contact us with their order details and a clear description of the problem so that the matter can be reviewed.
17. Intellectual Property and Website Content
Unless otherwise stated, the website layout, written content, graphics, product presentation, design elements, and other original materials made available through this website are protected by applicable intellectual property laws.
Customers may view website content for normal personal shopping purposes.
Website content must not be copied, reproduced, republished, commercially exploited, distributed, modified, or used in a misleading manner without appropriate authorisation where permission is legally required.
Nothing in these Terms transfers ownership of intellectual property rights to the customer.
Any third-party rights remain the property of their respective owners.
18. Liability
We do not exclude or limit liability where doing so would be unlawful.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded under United Kingdom law.
Subject to mandatory consumer rights, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.
We are not responsible for losses arising solely from customer misuse of a product, failure to follow relevant care instructions, incorrect information supplied by the customer, or use of products in a way that is inconsistent with their normal intended purpose.
For consumers purchasing products for personal use, these Terms do not remove any legal remedies that cannot lawfully be excluded.
19. Events Outside Reasonable Control
We are not responsible for delays or failure to perform obligations where the delay or failure is caused by circumstances outside our reasonable control, subject to any rights customers have under applicable law.
Such circumstances may include significant transport disruption, carrier disruption, severe weather, natural events, widespread telecommunications or technology failures, public authority restrictions, industrial disruption, or similar events.
Where such circumstances materially affect an order, we will take reasonable steps to manage the situation and communicate with the customer where appropriate.
Customer cancellation or refund rights required by law remain unaffected.
20. Governing Law, Complaints and Contact
These Terms and Conditions are governed by the applicable laws of the United Kingdom, including mandatory consumer protection rules that apply to the transaction.
Nothing in these Terms prevents a consumer from relying on any mandatory rights available under applicable law.
If you have a question, concern, complaint, or dispute relating to the website, an order, a product, payment, delivery, return, refund, or these Terms and Conditions, please contact us using the following details:
Company: Wrenford
Address: 51 TENBY ROAD, BIRMINGHAM, B13 8LX
Email: support@wrenford.online
Telephone: +44 7553086832
Please provide your order information and a clear explanation of the issue where relevant so that the matter can be reviewed appropriately.