This Payment Policy explains how payments are handled when customers place orders for children’s clothing through our website. By submitting an order and completing the checkout process, you agree to the terms set out below.
1. Payment at Checkout
Payment is required when you place an order through our website. An order will not normally proceed to processing until the payment has been successfully submitted and authorised by the relevant payment service.
Customers are responsible for ensuring that all payment and billing information entered during checkout is complete, current, and accurate.
2. Accepted Payment Methods
The payment methods currently available to you will be displayed during the checkout process.
Only payment options shown as available at checkout can be used to complete an order. Availability may vary depending on the transaction, device, payment provider, or other technical factors.
3. Payment Authorisation
When you submit your payment details, your payment may be subject to authorisation checks by your bank, card issuer, or payment service provider.
We cannot guarantee that every payment will be approved. A payment may be declined because of insufficient funds, incorrect payment details, security checks, transaction limits, restrictions imposed by the payment provider, or other reasons outside our control.
If payment authorisation is unsuccessful, the order may not be accepted or processed.
4. Order Acceptance and Payment
Receiving a payment submission or an automated order acknowledgement does not necessarily mean that an order has been finally accepted.
We may need to verify payment information, product availability, order details, or other information before proceeding with an order.
If an order cannot be accepted after payment has been submitted, any amount successfully collected for that order will be handled appropriately through the original payment method where applicable.
5. Billing Information
Customers must provide accurate billing information when completing an order.
This may include the customer’s name, billing address, and other information required by the selected payment method.
Incorrect or incomplete billing information may cause payment failure, order delays, additional verification, or cancellation of the order.
6. Payment Security
We take reasonable steps to maintain a secure online purchasing environment.
Payment transactions may be processed through payment service providers that apply their own security, verification, fraud-prevention, and authentication procedures.
Customers should not send complete payment card details to us by ordinary email or through any communication method that is not specifically designed for secure payment processing.
7. Additional Payment Verification
For security and fraud-prevention purposes, some transactions may require additional verification.
Where necessary, an order may be temporarily held while relevant information is reviewed.
If sufficient verification cannot be completed, we may decline or cancel the affected transaction in order to protect customers and the business from unauthorised or fraudulent activity.
8. Payment Currency and Amount
The price payable for an order will be the amount displayed during checkout before the customer confirms the purchase.
Customers should review the order total carefully before submitting payment.
Where a customer’s bank account or payment method operates in a different currency from the currency shown at checkout, the customer’s bank or payment provider may apply its own currency conversion rate or related charges.
Such external conversion charges are controlled by the relevant financial or payment provider.
9. Pricing Errors
We take reasonable care to display product prices accurately. However, occasional pricing, calculation, or technical errors may occur.
If an obvious pricing error is identified before an order is completed or dispatched, we may contact the customer where appropriate or cancel the affected order.
If a payment has already been collected for an order that is subsequently cancelled because of a genuine pricing error, the amount collected for the cancelled order will be returned through the appropriate payment process.
10. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us as soon as possible.
Please provide enough information for us to identify the relevant transaction, such as your order details, the amount charged, and the date of the payment.
We will review the available transaction information and take appropriate action if a duplicate charge is confirmed.
11. Failed or Interrupted Payments
A payment attempt may sometimes fail or be interrupted because of internet connection issues, bank processing delays, authentication problems, browser errors, or temporary technical problems.
If you are uncertain whether a payment was completed successfully, please check whether you received an order confirmation and review the relevant payment account before attempting payment again.
This can help reduce the risk of accidentally submitting multiple payments.
12. Pending Transactions
In some circumstances, a bank or payment provider may temporarily show a payment as pending or reserved even when an order has not been successfully completed.
The release time for a pending authorisation is generally controlled by the customer’s bank or payment provider.
We do not control the time taken by an external financial institution to remove a pending authorisation.
13. Payment Refusals and Order Cancellation
We reserve the right to refuse, suspend, or cancel an order where there are reasonable concerns relating to payment validity, suspected fraud, unauthorised payment activity, incorrect information, payment verification, or other legitimate security concerns.
Where an order is cancelled after funds have been successfully collected, any amount due back to the customer will normally be returned using the appropriate payment process.
14. Refunds to the Original Payment Method
Where a refund is approved under the applicable return or refund arrangements, refunds will normally be issued to the original payment method used for the purchase.
The time required for a refunded amount to appear in the customer’s account may depend on the bank, card issuer, or payment provider.
We do not control external banking processing times after a refund has been successfully submitted.
15. Partial Refunds
Where only part of an order qualifies for a refund, the refund may be limited to the amount applicable to the relevant product or part of the order.
Any refund will be calculated according to the circumstances of the order and the applicable return and refund terms.
16. Unauthorised Transactions
Customers should contact their bank or payment provider promptly if they believe their payment method has been used without authorisation.
Customers may also contact us regarding an order they believe was placed fraudulently so that we can review the order information available to us and take reasonable action where possible.
17. Chargebacks and Payment Disputes
If there is a problem with an order or payment, customers are encouraged to contact us first so that we can review the matter and attempt to resolve it.
If a chargeback or payment dispute is opened, we may provide relevant order, payment, delivery, communication, and transaction records to the payment provider or financial institution handling the dispute where reasonably necessary.
Fraudulent or intentionally misleading payment disputes may result in the relevant order being refused or future transactions being subject to additional review.
18. Changes to Payment Availability
Payment methods may occasionally become unavailable because of maintenance, technical issues, payment provider restrictions, security requirements, or operational changes.
Where a payment method is unavailable, customers may need to select another payment method displayed during checkout.
We are not responsible for temporary service interruptions caused by an external bank, payment processor, card network, or payment service provider.
19. Customer Responsibility
Before completing payment, customers are responsible for checking their order details carefully, including the selected children’s clothing items, quantities, sizes, delivery information, billing information, and total amount payable.
Customers should only use a payment method that they are authorised to use.
Submitting an order confirms that the customer intends to purchase the selected goods subject to the applicable website terms and policies.
20. Payment Enquiries and Contact Information
If you have questions about a payment, failed transaction, duplicate charge, refund, billing issue, or payment-related order problem, please contact us using the details below.
Company: Wrenford
Address: 51 TENBY ROAD, BIRMINGHAM, B13 8LX
Email: support@wrenford.online
Telephone: +44 7553086832
When contacting us about a payment, please provide sufficient order information to help us identify the transaction. For security reasons, please do not send complete payment card details by email.